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	<title>Communication Assertiveness &#124; Presentation Speaking  &#124; London University &#124; Soft Skills &#124; Help with Studying</title>
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	<description>Communication Assertiveness &#124; Presentation Speaking  &#124; Help with Studying</description>
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		<title>The Schmoozers Guide to Networking</title>
		<link>http://www.businessbird.co.uk/2010/10/25/the-smoozers-guide-to-networking/</link>
		<comments>http://www.businessbird.co.uk/2010/10/25/the-smoozers-guide-to-networking/#comments</comments>
		<pubDate>Mon, 25 Oct 2010 14:10:32 +0000</pubDate>
		<dc:creator>businessbird</dc:creator>
				<category><![CDATA[Free Articles]]></category>
		<category><![CDATA[Managing People]]></category>
		<category><![CDATA[aqa as business]]></category>
		<category><![CDATA[communication assertive]]></category>
		<category><![CDATA[communication assertiveness]]></category>
		<category><![CDATA[marketing yourself]]></category>
		<category><![CDATA[networking]]></category>
		<category><![CDATA[presentation speaking]]></category>

		<guid isPermaLink="false">http://www.businessbird.co.uk/?p=1351</guid>
		<description><![CDATA[Martini in one hand? Let&#8217;s do this&#8230; Think you can get ahead just by working hard? Get real, chances are that you work in a people based business and need to know how to meet people. Here are some useful tips on how to become the king or queen of networking. 10 Things to Do! [...]]]></description>
			<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><div class="shr-publisher-1351"></div><p><center><img src="/assets/networking.png"></center></p>
<p style="padding-top:0.5em;">
<div class="select">
<h4> Martini in one hand? Let&#8217;s do this&#8230;</h4>
</div>
<div class="content">
<img src="/assets/page37.png" alt="communication assertive" align="right" /></p>
<p>Think you can get ahead just by working hard? <strong>Get real</strong>, chances are that you work in a people based business and need to know how to meet people. Here are some useful tips on how to become the king or queen of networking.
</div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>10 Things to Do!</h4>
</div>
<p style="padding-top:0.5em;">
<div class="content">
<img src="/assets/page12.png" alt="communication assertiveness" align="right" /></p>
<p style="padding-top:0.5em;">
<h5>1. Get out there.</h5>
<p>Experience makes a real difference, if there is an opportunity- go for it!</p>
<p style="padding-top:0.5em;">
<h5>2. Bring cards&#8230;lots of cards.</h5>
<p>The old business card swap is a networking classic ( P.S. Check out <a href="http://www.youtube.com/watch?v=4YBxeDN4tbk&#038;feature=player_embedded"> this guy!</a> ).</p>
<p style="padding-top:0.5em;">
<h5>3. Target people.</h5>
<p>Proper networking events have lists of attendees, grab a pen and highlight those you need to talk to. This is a great time to <a href="http://www.businessbird.co.uk/understanding-a-business/".>understand their business</a>.</p>
<p style="padding-top:0.5em;">
<h5>4. Don&#8217;t get trapped.</h5>
<p>You don’t want to get stuck with Colin from accounts all evening, make an excuse and move on. A simple one could be ‘I really need to catch up with ***** ****, lets meet later and talk some more’.</p>
<p style="padding-top:0.5em;">
<h5>5. Follow our rapport tips.</h5>
<p>Shameless BusinessBird self-promotion<a href="http://www.businessbird.co.uk/creating-rapport/"> here. </a></p>
<p style="padding-top:0.5em;">
<h5>6. Realise it is a two way street.</h5>
<p>In your conquest for world domination, people are more likely to help you if you help them. </p>
<p>Take some time to listen to what they are saying, and think of ways you can help make their lives easier.</p>
<p style="padding-top:0.5em;">
<h5>7. Ask questions.</h5>
<p>Someone reminded me today of a phrase I go on and on about, &#8220;if you don’t ask you don’t get&#8221;. </p>
<p>By asking questions you are showing both an understanding of the discussion and are much more likely to get something out of it.</p>
<p style="padding-top:0.5em;">
<h5>8. Be yourself.</h5>
<p>It can be tempting to try and come across as someone you are not, nobody really likes these people. </p>
<p>If you are honest, open and remain vaguely professional then things  are much more likely to go your way.</p>
<p style="padding-top:0.5em;">
<h5>9. Make notes and follow up.</h5>
<p>Write some details about them on the back on their business card, this is useful later on when you need to follow up with them.</p>
<p style="padding-top:0.5em;">
<h5>10. Take a chance and don’t drink too much!</h5>
<p>It can be intimidating walking up to someone you don’t know and chatting away, however the truth is most people in the room are feeling exactly the same way. </p>
<p>It might help to come up with a little ice breaker which is fairly generic and non-offensive (!), but don’t worry too much about reciting lines.</p>
<p>As a side note, be careful with the old vino, as the drunk guy doing the Macarena probably isn’t going to go far&#8230;</p>
</div>
<p><img src="/assets/oee.jpg"></p>
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		<item>
		<title>10 Ways to Impress Your Boss by Being Smart and Adding Value!</title>
		<link>http://www.businessbird.co.uk/2010/04/16/10-ways-to-impress-your-teacher-professor-or-boss-by-being-smart-and-adding-value/</link>
		<comments>http://www.businessbird.co.uk/2010/04/16/10-ways-to-impress-your-teacher-professor-or-boss-by-being-smart-and-adding-value/#comments</comments>
		<pubDate>Fri, 16 Apr 2010 12:52:48 +0000</pubDate>
		<dc:creator>businessbird</dc:creator>
				<category><![CDATA[Free Articles]]></category>
		<category><![CDATA[Managing People]]></category>
		<category><![CDATA[aqa as business]]></category>
		<category><![CDATA[communication assertive]]></category>
		<category><![CDATA[communication assertiveness]]></category>
		<category><![CDATA[london univeristy]]></category>
		<category><![CDATA[presentation speaking]]></category>
		<category><![CDATA[speaking presentation]]></category>
		<category><![CDATA[times top 100 graduate]]></category>

		<guid isPermaLink="false">http://www.businessbird.co.uk/?p=1227</guid>
		<description><![CDATA[How Can I Differentiate Myself From Everyone Else? Very often you will be working in a team of people that are doing the same things as you, or applying for a job against people with similar backgrounds. So how can you secure that job, get that prize or promotion? It is not always as difficult [...]]]></description>
			<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><div class="shr-publisher-1227"></div><p><center><img src="/assets/impress.png" alt="speaking presentation"></center></p>
<p style="padding-top:0.5em;">
<div class="select">
<h4> How Can I Differentiate Myself From Everyone Else?</h4>
</div>
<div class="content">
<img src="/assets/page37.png" alt="communication assertive" align="right" /></p>
<p>Very often you will be working in a team of people that are doing the same things as you, or applying for a job against people with similar backgrounds.</p>
<p>So how can you secure that job, get that prize or promotion? It is not always as difficult as you think&#8230;</p>
</div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Things to Do!</h4>
</div>
<p style="padding-top:0.5em;">
<div class="content">
<img src="/assets/page12.png" alt="speaking presentation" align="right" /></p>
<p style="padding-top:0.5em;">
<h5>1. Manage Expectations&#8230;Then Exceed Them!</h5>
<p>Isn&#8217;t it nice when you get more than you expect?</p>
<p>Make sure the people you are working for know what they are going to get at the end of the day, this helps them plan ahead and establishes you as a reliable person. </p>
<p>Also be careful not to establish yourself as a person who can&#8217;t get things done, planning and communication can get your through this.</p>
<p style="padding-top:0.5em;">
<h5>2. Get really good at what you do.</h5>
<p>This may seem really obvious, but it is a key idea. </p>
<p>You can do all the wonderful things in the world and it won&#8217;t make a huge difference if people are concerned that you are not doing what they expect you to do. </p>
<p>It can be difficult, especially if what they expect you to do isn&#8217;t really as fun as the alternatives.</p>
<p style="padding-top:0.5em;">
<h5>3. Show an understanding of where you fit in.</h5>
<p>Getting the bigger picture can open up doors to you.</p>
<p>It is very very difficult to be in charge of something you don&#8217;t quite understand.</p>
<p style="padding-top:0.5em;">
<h5>4. Show some leadership skills.</h5>
<p>Want to be a leader? Act like one.</p>
<p style="padding-top:0.5em;">
<h5>5. Be enthusiastic and try new things.</h5>
<p>Building up lots of experience always looks great when its time for your performance to be reviewed.</p>
<p>Don&#8217;t be afraid to try new things and volunteer for work/projects. As mentioned in point 2, your core tasks should always be a priority.</p>
<p style="padding-top:0.5em;">
<h5>6. Make notes.</h5>
<p>I find that people often remember the unfavorable things a person has done but gloss over some of the things that have gone well.</p>
<p>Always note down if you do something well, this is great if you ever have to self-review. One way to do this is to sneakily keep an email folder in Outlook.</p>
<p style="padding-top:0.5em;">
<h5>7. Use what you know- my favorite tip!</h5>
<p>I like this as it can be very easy to do.</p>
<p>Chances are you may have some experience in an area your teacher/professor/boss is not familiar with. </p>
<p>This can be through previous jobs, hobbies or even other classes/training programs. </p>
<p>Take a second and think if you can use any of this knowledge to help you move ahead! </p>
<p>Here is an example:</p>
<p>I used to work in online marketing and noticed the articles on the corporate website could be improved, so I made this:</p>
<p><center><a href="http://www.businessbird.co.uk/assets/as.pdf"><img src="/assets/article.png" alt="speaking presentation"></a><br />
<em> Click to open .pdf file</em><br />
</center></p>
<p style="padding-top:0.5em;">
<h5>8. Write things down</h5>
<p>This helps make sure you don&#8217;t have to ask the same question twice, I always carry a notebook with me.</p>
<p style="padding-top:0.5em;">
<h5>9. Understand risk</h5>
<p>If you work for a company chances are they will be constantly worrying about &#8216;risk issues&#8217; (especially in this economic climate).</p>
<p>This is pretty much the chance of getting sued or damaging the corporate brand. If you can show you can help reduce this risk, you are on to a winner. </p>
<p>For example, if you are talking to a client and they ask a question you have no idea about, it is best to ring them back once you have had a chance to make sure what you are saying is right.</p>
<p style="padding-top:0.5em;">
<h5>10. Learn from mistakes</h5>
<p>Yep, we have<a href="http://www.businessbird.co.uk/dealing-with-mistakes/"> a guide</a>.</p>
<p style="padding-top:0.5em;">
</div>
<p><img src="/assets/oee.jpg" alt="speaking presentation"></p>
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		<item>
		<title>Writing a CV &#8211; 18 Magic Tips You Need To Know</title>
		<link>http://www.businessbird.co.uk/2010/03/07/writing-a-cv/</link>
		<comments>http://www.businessbird.co.uk/2010/03/07/writing-a-cv/#comments</comments>
		<pubDate>Sun, 07 Mar 2010 15:55:16 +0000</pubDate>
		<dc:creator>businessbird</dc:creator>
				<category><![CDATA[Free Articles]]></category>
		<category><![CDATA[Getting a Job]]></category>
		<category><![CDATA[best CV]]></category>
		<category><![CDATA[communication assertiveness]]></category>
		<category><![CDATA[CV writing]]></category>
		<category><![CDATA[graduate jobs business]]></category>
		<category><![CDATA[improving my cv]]></category>
		<category><![CDATA[presentation speaking]]></category>

		<guid isPermaLink="false">http://businessbird.co.uk/?p=978</guid>
		<description><![CDATA[Every day employers receive thousands of CVs. You only have two pages to persuade an employer to interview you. So how do you make your CV stand out from the rest? Harriet gives some insider tips into crafting the perfect CV. Things to Do! 1. Find out what they want from you. Do they want [...]]]></description>
			<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><div class="shr-publisher-978"></div><p><center><img src="/assets/cv.png"  alt="communication assertiveness"></center></p>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Every day employers receive thousands of CVs.</h4>
</div>
<div class="content">
<img src="/assets/page37.png" alt="presentation speaking" align="right" /></p>
<p>You only have two pages to persuade an employer to interview you. So how do you make your CV stand out from the rest? Harriet gives some insider tips into crafting the perfect CV.
</p></div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Things to Do!</h4>
</div>
<p style="padding-top:0.5em;">
<div class="content">
<img src="/assets/page12.png" alt="speaking presentation" align="right" /></p>
<p style="padding-top:0.5em;">
<h5>1. Find out what they want from you.</h5>
<p> Do they want a CV? Do they want a covering letter too? A CV and a covering letter are not the same thing! You can&#8217;t just say &#8216;refer to my CV&#8217; in your covering letter. Doing each properly shows the employer that you are keen on the job.</p>
<p style="padding-top:0.5em;">
<h5>2. Tailor your CV towards the job.</h5>
<p>Employers are looking for skills that will make you the best candidate for a specific job. Lots of information about other skills in totally unrelated areas is just extra reading for them. This therefore means you need a very clear idea understanding of what the job entails. Illustrate what you as an individual can bring to their company. Don&#8217;t be lazy and send out the same CV to all your potential employers. Spending that extra 10 minutes to tailor your CV could mean the difference between success and rejection. Try to see your CV from their perspective!</p>
<p style="padding-top:0.5em;">
<h5>3. Talk about results.</h5>
<p>Saying &#8216;I&#8217;m a very organized person&#8217; on your CV is all very well but how do employers know that is true? You need to provide evidence that you have all the qualities that you list. Instead you should put something like &#8216;I am a very organized person because I was able to organize a fundraising event for the bird watching society&#8217; etc.</p>
<p style="padding-top:0.5em;">
<h5>4. Properly reference your employers Company names.</h5>
<p>You will sound a lot more professional if you use their whole name. It is Marks and Spencers not M&#038;S. If you worked for an individual make sure you use their whole name. Working for &#8216;my mate dangerous Dave&#8217; will impress no-one.</p>
<p style="padding-top:0.5em;">
<h5>5. If they ask you provide references- do it!</h5>
<p>Surprisingly people don&#8217;t always do what they are told by the job advert. If it says provide two references, you should do it. If they require referees that know you in a professional/academic context, make sure this is the case. Ensure that your referees are aware that they are giving you a reference- and ideally which companies/jobs you are applying for. They can then tailor your reference to talk about how keen you are on the company, and all the relevant experience you have. You can even give your referee a copy of you CV to help them promote you. However, if you don&#8217;t want the company to contact your current employer before an interview, it is perfectly acceptable to ask them to wait.</p>
<p style="padding-top:0.5em;">
<h5>6. Volunteer!</h5>
<p>If you&#8217;re really stuck for experience try volunteering. By going out and finding work experience it shows the employer that you have initiative and are interested in the sector. It also shows that you understand what the job entails. It is a great way of making new contacts in the area, and if you&#8217;re good they may end up employing you! Volunteering in other areas (such as the care or charity sectors) can be extremely rewarding and looks good too.</p>
<p style="padding-top:0.5em;">
<h5>7. Emphasize your strengths, not your weaknesses.</h5>
<p>OK so you took a year off or were unemployed for a short time. It is not the end of the world- what did you do in that time? Teach yourself a new skill? Gained some new experience? Focus on the positives, and so will the employer.</p>
<p style="padding-top:0.5em;">
<h5>8. Make it readable.</h5>
<p>Employers have to shift through tens or even hundreds of CVs, often in a very short period of time. Using tiny or ridiculous font will not endear you to the employers, and the employer may give up reading it. Keep it to two pages, and make it crisp and concise.</p>
<p style="padding-top:0.5em;">
<h5>9. Get someone else to read it.</h5>
<p>You&#8217;ll be surprised how many times you have to read a CV to get it right. It is very easy to leave typos in- but they are the first things the employer will notice. A sloppy CV could lose you your dream job. Spell check is a must. Always get a third person to read your CV before you send it off- a fresh pair of eyes can be invaluable.</p>
<p style="padding-top:0.5em;">
<h5>10. Keep copies.</h5>
<p>You never know when someone may ask for your CV, so aim to keep one handy. Also, be sure to read your CV just before you go in for an interview as you employers will base their questions on your CV.
</p></div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Things to Watch Out For!</h4>
</div>
<p style="padding-top:0.5em;">
<div class="content">
<img src="/assets/page30.png" alt="aqa as business" align="right" /></p>
<h5>1. Don&#8217;t make yourself sound troublesome.</h5>
<p>If you ended your last job on a bad note don&#8217;t put this in your CV. Citing &#8216;creative differences&#8217; make you sound difficult to work with. Avoid putting such things in your CV, and if asked always remain polite about your previous employer, whatever your feelings. Including your previous salary on your CV is not a good idea. It may either intimidate your employer, or lead them into thinking they can pay you less. Leave them guessing.</p>
<p style="padding-top:0.5em;">
<h5>2. Don&#8217;t use jargon.</h5>
<p>You may be an expert in your particular field, but your employers may not. For example, an IT consultant shouldn&#8217;t write about coding and RAM in an application for a job in an insurance company. It will scare the employer into thinking that they will never understand a word the candidate says. Instead, make sure that the employer can understand the significance of what you did, and show them that you will be able to work with them effectively.</p>
<p style="padding-top:0.5em;">
<h5>3. Don&#8217;t lie.</h5>
<p>Employers will ask about your CV and if they catch you out the interview is over. If they find one lie how can they trust the rest of your CV? Also, some employers will ask you to provide certificates at the interview. Be honest.</p>
<p style="padding-top:0.5em;">
<h5>4. Don&#8217;t underestimate your achievements.</h5>
<p>It can be quite hard looking at a blank sheet of paper trying to list your achievements. However, when you start to think carefully about it, you&#8217;ll find that you actually have achieved a lot. Have you been in a club or society? What skills did that give you? Did you help organize an event? Have you ever had any administerial experience? Worked in a team? It all counts- and looks very attractive to employers.</p>
<p style="padding-top:0.5em;">
<h5>5. Don&#8217;t include a picture.</h5>
<p>Employment law in the UK is very strict about various types of discrimination (e.g. age, ethnicity) &#8211; including a picture makes it harder for them to be truly objective about your CV. So no matter how pretty you are, leave a photo out.</p>
<p style="padding-top:0.5em;">
<h5>6. Never include a quote or tagline, you are not a movie.</h5>
<p>You do not need a tagline. Also, if you didn&#8217;t come up with the quote why include it? The CV is about YOU. While it is important to promote your achievements, keep your ego in check- remember that the employer will be thinking about how you will work in a team.</p>
<p style="padding-top:0.5em;">
<h5>7. Don&#8217;t use embarrassing email accounts.</h5>
<p>It would be such a shame if they decided to offer you the job, only to find that they have to contact ivorbigun@hotmail.com, or naughtygirl4u@hotmail.com. You should present yourself as professionally as possible. Get a boring sounding email address, even if it is only temporary.</p>
<p style="padding-top:0.5em;">
<h5>8. Don&#8217;t just leave it there &#8211; keep it updated regularly.</h5>
<p>You&#8217;ll be surprised how much you achieve in a year, and it is easy to forget to include this on your CV. By keeping your CV up to date you are presenting the best of yourself to your potential employers.
</p></div>
<p style="padding-top:0.5em;">
<p><img src="/assets/oee.jpg"  alt="communication assertiveness"></p>
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		<title>Giving a Presentation? Ignite Your Audience!</title>
		<link>http://www.businessbird.co.uk/2010/02/13/giving-presentations/</link>
		<comments>http://www.businessbird.co.uk/2010/02/13/giving-presentations/#comments</comments>
		<pubDate>Sat, 13 Feb 2010 09:11:51 +0000</pubDate>
		<dc:creator>businessbird</dc:creator>
				<category><![CDATA[Free Articles]]></category>
		<category><![CDATA[Public Speaking]]></category>
		<category><![CDATA[aqa as business]]></category>
		<category><![CDATA[communication assertive]]></category>
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		<guid isPermaLink="false">http://businessbird.co.uk/?p=4</guid>
		<description><![CDATA[]]></description>
			<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><div class="shr-publisher-4"></div><p><center><img src="/assets/presentation.png" alt="presentation speaking" </center></p>
<p style="padding-top:0.5em;">
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<h4>What are you on about BB? Don&#8217;t you know I hate presentation speaking? </h4>
</div>
<div class="content">
<img src="/assets/page14.png" alt="speaking presentation" align="right" /></p>
<p style="padding-top:0.5em;">
No need to worry, this is very common and EVERYONE has felt like this at some time in their life- so why do some people seem cool and in control when they speak? Follow these tips and you&#8217;ll be presenting like Steve Jobs in no time.</p>
<p>A handy pointer is to try and sit in on as many presentations/ client meetings as possible with more experienced colleagues if you can. Here you can see how they deal difficult situations. However, if a group of you is going to seriously overcrowd the audience it may be best to give it a miss.</p>
<p>This guide focuses more on tips for giving presentations rather than writing them so it can be applicable to a wide variety of people.
</p></div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Preparation is the key!</h4>
</div>
<div class="content">
<img src="/assets/page11.png" alt="presentation speaking" align="right" /></p>
<h5>1. The first step is to know your material.</h5>
<p>If you know what you have to say then there is one less thing to worry about. This is why it is easier to give presentations you have prepared from scratch.</p>
<p style="padding-top:0.5em;">
<h5>2. Believe in what you are saying.</h5>
<p>If you feel you are misleading or lying to people then everything gets a lot more difficult.</p>
<p style="padding-top:0.5em;">
<h5>3. Complete a run through (or five).</h5>
<p>This will help you improve your confidence by proving you can actually perform well. Try and drag in a friend and ask for some (constructive) feedback. Thousands of people in the world at all levels have made all sorts of mistakes, never feel self conscious about asking questions or not getting things right. People who are excellent at giving presentations are not born that way, it has come through experience, hard work and learning without exception.</p>
<p style="padding-top:0.5em;">
<h5>4. Never give up!</h5>
<p>Things may not go great for a number of reasons, if this happens it is not a major problem at all. Keep trying and you can only improve in the future.
</p></div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Before the presentation</h4>
</div>
<div class="content">
<img src="/assets/page15.png" alt="speaking presentation" align="right" /></p>
<h5>1. Visit the building or room.</h5>
<p>One major mistake that is never helpful is arriving late, the day before make sure you can get to where you will need to be. Note how long it take and add some emergency time. I remember running to rent a large white van from a commercial rental company after my car&#8217;s tyre blew out in the middle of nowhere, life throws up lots of surprises.</p>
<p style="padding-top:0.5em;">
<h5>2. Find out about the room.</h5>
<p>Some questions can be asked. Don&#8217;t be afraid to ring up and ask a client one of these:</p>
<p><em><strong>- What technology does the room have?</em></strong> I have known people arrive with a flashy Powerpoint presentation only to find out there is no projector! It is fine to bring one with you.</p>
<p><em><strong>- How big is the room and how many are attending?</strong></em> Will you have to use larger text? How initiate will the presentation be? Will you have to project your voice a long way?</p>
<p style="padding-top:0.5em;">
<h5>3. Find out who you are giving the presentation to.</h5>
<p>Do you have a prior relationship to them, what knowledge do they already have?</p>
<p style="padding-top:0.5em;">
<h5>4. Bring copies.</h5>
<p>Always bring multiple copies of both the presentation and handouts. Computers fail, paper gets coffee spilled on them, and producing a handout for an unexpected guest looks great.</p>
<p style="padding-top:0.5em;">
<h5>5. Look in the mirror.</h5>
<p>Lay out your clothes beforehand and ensure you look smart. Be wary that it is possible to look too smart and this can be perceived as you being rigid. For example, arriving at a casual clothed dot com business in a Kiton three piece may give the wrong impression. While it is fun to look exciting and individual with your latest &#8216;Neighborhood&#8217; Japanese streetwear, it is worth considering if you are trying to give a professional impression.</p>
<p style="padding-top:0.5em;">
<h5>6.  Arrive together.</h5>
<p>It does not look good if a team of 5 arrives over a long period of time.
</p></div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>During the presentation</h4>
</div>
<div class="content">
<img src="/assets/page16.png" alt="presentation speaking" align="right" /></p>
<p style="padding-top:0.5em;">
<h5>1. Greet them.</h5>
<p>Saying hello, expressing your gratitude for the opportunity, asking about their journey can help build up that valuable connection with the audience. Check out the &#8216;Building Rapport&#8217; section for more information on this area.</p>
<p style="padding-top:0.5em;">
<h5>2. Determine when questions are to be asked.</h5>
<p>Presentations are a two way process that should draw in and involve the audience. Early on you should establish if you would prefer questions to come at the end (this can be easier) or during. This avoids confusion and puts the audience more at ease.</p>
<p style="padding-top:0.5em;">
<h5>3. Look into my eyes&#8230;&#8230;.</h5>
<p>People go on about eye contact a lot, and they should. If you are staring at the ground or at the screen you won&#8217;t be engaging with your audience and its hard to build up trust. This can be quite difficult to begin with but a useful trick to fall back on is too look at the bridge of their nose. Your audience will never know the difference and it is a lot easier to do.</p>
<p style="padding-top:0.5em;">
<h5>4. Think a little about posture.</h5>
<p>Body language can help you make the impact you desire. Look in the mirror and see how you stand, do you look rigid? Try and relax a little if you can with your chin up projecting confidence in what you are saying. Avoid putting your hands in your pockets or playing with things such as pens or keys.</p>
<p style="padding-top:0.5em;">
<h5>5. Be animated but not manic </h5>
<p>Try not to stand completely still, point to important points and move around the room. Some excitement and enthusiasm in your presentation makes a world of difference.</p>
<p style="padding-top:0.5em;">
<h5>6. Your voice.</h5>
<p>Monotone presentations never excited anybody. Try and speak clearly and project your voice if possible. If the place is huge then look into a microphone system (don&#8217;t forget to test it!). Try to enthuse with your words, avoid slang, simplify complex issues, and communicate at their level. Never be arrogant or &#8216;talk down&#8217;, you will just come across as an idiot.</p>
<p style="padding-top:0.5em;">
<h5>7. Don&#8217;t lose your personality.</h5>
<p>Presentations are a human process and people are not interested in engaging with &#8216;presentation robots&#8217;. Try and bring part of yourself into the mix.</p>
<p style="padding-top:0.5em;">
<h5>8. Keep going.</h5>
<p>If something goes wrong, don&#8217;t worry. Whatever you do it will not be fatal and continuing on after a mistake shows signs of strong character traits. This is the best way to learn more about your presentation style and progress forward.
</p></div>
<p style="padding-top:0.5em;">
<strong>To Summarize. Don&#8217;t worry, prepare a lot, give it a go and best of luck from us at Business Bird.</strong></p>
<p style="padding-top:0.5em;">
<img src="/assets/oee.jpg"></p>
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		<title>Applying For A Job? Insider Tips How To Take Them On &#8211; AND WIN</title>
		<link>http://www.businessbird.co.uk/2010/02/12/getting-a-job-at-a-big-4-firm/</link>
		<comments>http://www.businessbird.co.uk/2010/02/12/getting-a-job-at-a-big-4-firm/#comments</comments>
		<pubDate>Fri, 12 Feb 2010 09:24:05 +0000</pubDate>
		<dc:creator>businessbird</dc:creator>
				<category><![CDATA[Free Articles]]></category>
		<category><![CDATA[Getting a Job]]></category>
		<category><![CDATA[aqa as business]]></category>
		<category><![CDATA[communication assertive]]></category>
		<category><![CDATA[communication assertiveness]]></category>
		<category><![CDATA[help with studying]]></category>
		<category><![CDATA[london university]]></category>
		<category><![CDATA[presentation speaking]]></category>
		<category><![CDATA[speaking presentation]]></category>

		<guid isPermaLink="false">http://businessbird.co.uk/?p=10</guid>
		<description><![CDATA[Introduction Any job interview can be pretty nerve racking at the best of times, here&#8217;s some advice to help make sure you get that job you want! I must stress that the main pointers here are to KEEP ON TRYING and to get as much interview practice as possible. It may be worth going up against [...]]]></description>
			<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><div class="shr-publisher-10"></div><p><center><img src="/assets/gettingajob.png" alt="speaking presentation"></center></p>
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<div class="select">
<h4>Introduction</h4>
</div>
<div class="content">
<img src="/assets/page10.png" alt="speaking presentation" align="right" /></p>
<p>Any job interview can be pretty nerve racking at the best of times, here&#8217;s some advice to help make sure you get that job you want!</p>
<p style="padding-top:0.5em;">
I must stress that <strong>the main pointers here are to KEEP ON TRYING and to get as much interview practice as possible</strong>. It may be worth going up against those questions even if you may not want the job. 
</div>
<div class="select">
<h4>Stage 1. Uploading an Online CV</h4>
</div>
<div class="content">
<img src="/assets/page13.png" align="right" alt="presentation speaking" /></p>
<p>For the online CV, read the questions and try to work out what they are looking for. It is always a good idea to get a friend to look through your answers and spell check everything.</p>
<p>I found it useful to type out my answers in a word processing program beforehand for easy editing. Try to really impress here but don&#8217;t lie, these answers will follow you though your application.</p>
<p>Check out <em><a href="http://businessbird.co.uk/writing-a-cv/">our guide to CV writing</a></em>.
</div</p>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Stage 2. Online Tests</h4>
</div>
<div class="content">
<img src="/assets/page9.png" align="right" alt="presentation speaking" /></p>
<p>Online tests are the next stage, these can be very time pressured so make sure that you have no distractions, plenty of paper, some extra pens a calculator.</p>
<p>Don&#8217;t feel too bad if you don&#8217;t finish all the questions in the time given, it is still very possible to pass!</p>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Stage 3a. The Interview Stage &#8211; Introduction</h4>
</div>
<div class="content">
<img src="/assets/page5.png" align="right" alt="presentation speaking" /></p>
<p>This is where things get interesting! You can have multiple interviews during the application process. It is worth noting that the interviewers will have read your online CV and previous interview notes. It is important that everything you say corresponds with these documents! This is why it is always best to stay honest.
</p></div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Stage 3b. The Interview Stage &#8211; Preparation</h4>
</div>
<div class="content">
<img src="/assets/page11.png" align="right" alt="communication assertive" /></p>
<p>Of course it&#8217;s the key! Lots of reading to do:</p>
<p><strong>A)</strong> Knowledge is power, check out our know and understand a business article for some tips.</p>
<p><strong>B)</strong> Read <a href= "http://businessbird.co.uk/?p=4"><em>&#8216;Giving a Presentation&#8217;</em></a>, the preparation tips are really useful here. Bear in mind you may be asked to prepare a short presentation for your interview day. </p>
<p><strong>C)</strong>Also<a href= "http://businessbird.co.uk/?p=12"><em> &#8216;Creating Rapport&#8217;</em></a> for making that impact.</p>
<p><strong>D)</strong> Go to their website! A great resource of information, tips and people to contact. They should also have a list of attributes they are looking for in an employee. Study these and note down the occasions in your life where you have displayed these attributes.</p>
<p><strong>E)</strong> Read the news! This may not seem very exciting but it is a good idea to keep up with current affairs. It is worth finding a few recent articles that relate to the service line that you are applying to.</p>
<p><strong>F)</strong> Time to do some work on the questions. There are some to get you thinking <a href="http://faq.programmerworld.net/career/interview/50-common-interview-questions-and-answers.html">here</a>.</p>
<p><strong>G)</strong> Also write down a list of practice questions and answers beforehand that you think may come up. </p>
<p><strong>H)</strong> It is worth noting that these are a guide and not what you should blurt out in a parrot fashion! Always keep your personality, you don&#8217;t want to bore the interviewer to death.</p>
<p><strong>I)</strong> Talk to people that currently work for the firm, this can be a goldmine of knowledge!</p>
<p><strong>J)</strong> If you don&#8217;t know anyone, it is worth going along to interview preparation day or recruitment evening and doing some networking (a guide coming soon). Most current employees with be very happy to help you for 2 reasons; they have been there before, and it is possible they will get paid if you get hired.</p>
<p><strong>K)</strong> Find out as much about the role as you can, both to kick ass in the interview and to know what you are getting yourself into!</p>
<p><strong>L)</strong> Think about what distinguishes you from others and what your weaknesses may be. This may sound cheesy but knowing and being honest with yourself can be invaluable.
</div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Stage 3c. The Interview Stage- The Tips</h4>
</div>
<div class="content">
<img src="/assets/page12.png" align="right" alt="communication assertive"/></p>
<p><strong>A)</strong> Go alone- Don&#8217;t take your buddies with you!</p>
<p><strong>B)</strong> Try to appear calm, it is not the end of the world.</p>
<p><strong>C)</strong> Give a firm handshake but don&#8217;t break his/her hands.</p>
<p><strong>D)</strong> Don&#8217;t complain about your old employer, not matter how bad they are!</p>
<p><strong>E)</strong> Don&#8217;t mention money, rocking up demanding a million in cash won&#8217;t go down well.</p>
<p><strong>F)</strong> Turn off your phone.</p>
<p><strong>G)</strong> Be honest.</p>
<p><strong>H)</strong> Focus on your achievements. </p>
<p><strong>I)</strong> Be consistent!</p>
<p><strong>J)</strong> Don&#8217;t talk for too long.</p>
<p><strong>K)</strong> Speak clearly.</p>
<p><strong>L)</strong> Be professional.</p>
<p><strong>M)</strong> Ask questions.</p>
<p><strong>N)</strong> Be polite- don&#8217;t rush for that coffee.</p>
<p><strong>O)</strong> Be mature.</p>
<p><strong>P)</strong> Don&#8217;t be arrogant.</p>
<p><strong>Q)</strong> Let others speak.</p>
<p><strong>R)</strong> Be positive.</p>
<p><strong>S)</strong> Be rational and perceptive.</p>
<p><strong>T)</strong> Think about how you would fit in the team.</p>
<p><strong>U)</strong> Don&#8217;t be controversial.</p>
<p><strong>V)</strong> Don&#8217;t read from notes.</p>
<p><strong>W)</strong> End well.</p>
<p><strong>X)</strong> Get a business card.
</div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Stage 4. E-mail Handling Computer Exercises (AKA E-Tray)</h4>
</div>
<div class="content">
<img src="/assets/page8.png" align="right" alt="communication assertive" /></p>
<p>Some firms have a test using a fake version of Outlook where e-mails start flying in for you to reply to through multiple choice.</p>
<p>This normally ends with you writing a short e-mail yourself- keep this short and concise.</p>
<p>Make notes as you get information in and work on finishing within the (fairy short) time period.</p>
<p>Of course there is normally no spell check here so watch your spelling.
</p></div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Stage 5. Group Exercises</h4>
</div>
<div class="content">
<img src="/assets/page7.png" align="right" alt="communication assertiveness" /></p>
<p>Another evaluation test is where a group of potential employees are put together to discuss a topic with interviewers watching from the sidelines.</p>
<p>Try to strike that balance by not being domineering or quiet. Listen to people&#8217;s ideas and feedback.</p>
<p>Don&#8217;t burst out laughing as a girl in my group did, shame as she was nice.
</p></div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Stage 6. Making a Presentation</h4>
</div>
<div class="content">
<img src="/assets/page5.png" align="right"  alt="communication assertiveness" /></p>
<p>You might have to present a pre-prepared topic, of course the presentation guide applies!
</p></div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>If things have worked out you should be contacted within a few days.</h4>
</div>
<div class="content">
<img src="/assets/page6.png" align="right"  alt="communication assertiveness" /></p>
<p style="padding-top:0.5em;">
If it is a no then don&#8217;t worry too much, I know plenty of people who have not be successful at one firm but excelled with others.
</div>
<p><img src="/assets/oee.jpg"  alt="communication assertiveness"></p>
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		<item>
		<title>Creating Rapport (That Hansel Is So Hot Right Now!)</title>
		<link>http://www.businessbird.co.uk/2010/02/11/creating-rapport/</link>
		<comments>http://www.businessbird.co.uk/2010/02/11/creating-rapport/#comments</comments>
		<pubDate>Thu, 11 Feb 2010 09:30:39 +0000</pubDate>
		<dc:creator>businessbird</dc:creator>
				<category><![CDATA[Free Articles]]></category>
		<category><![CDATA[Managing People]]></category>
		<category><![CDATA[Building Business Relationships]]></category>
		<category><![CDATA[business coaching]]></category>
		<category><![CDATA[Business Networking]]></category>
		<category><![CDATA[Creating Rapport]]></category>
		<category><![CDATA[Getting on with people]]></category>
		<category><![CDATA[graduate jobs]]></category>
		<category><![CDATA[KPMG]]></category>
		<category><![CDATA[Making Friends]]></category>
		<category><![CDATA[Rapport Guide]]></category>
		<category><![CDATA[Rapport Tips]]></category>

		<guid isPermaLink="false">http://businessbird.co.uk/?p=12</guid>
		<description><![CDATA[What is this rapport business Mr BB? Denise Pederson has written a great article which describes things: &#8220;Rapport is a quality of the relationship between people. Very simply, rapport is an emotional bond or friendly connection between people based on mutual liking, trust, and a sense that they understand and share each other&#8217;s concerns, values, [...]]]></description>
			<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><div class="shr-publisher-12"></div><p><center><img src="/assets/rapport.png"></center></p>
<p style="padding-top:0.5em;">
<div class="select">
<h4>What is this rapport business Mr BB?</h4>
</div>
<p style="padding-top:0.5em;">
<div class="content">
Denise Pederson has written a great article which describes things: </p>
<p style="padding-top:0.5em;">
<blockquote><p><strong><em>&#8220;Rapport is a quality of the relationship between people. Very simply, rapport is an emotional bond or friendly connection between people based on mutual liking, trust, and a sense that they understand and share each other&#8217;s concerns, values, and view of the world in this moment.&#8221; </em></strong></p></blockquote>
</div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Why is such emphasis placed on building good rapport?</h4>
</div>
<p style="padding-top:0.5em;">
<div class="content">
<img src="/assets/page4.png" align="right"></p>
<h5>1. It is vital for winning new work!</h5>
<p>If people like you and feel that they are trust you will always have an immediate advantage over others.</p>
<p style="padding-top:0.5em;">
<h5>2. It helps with your day to day activities.</h5>
<p>Getting on well with people helps things move a lot more smoothly, gives a good impression for the promotion stakes and lowers stress levels! This helps you stay happy and get things done.</p>
<p style="padding-top:0.5em;">
<h5>3. It&#8217;s great when meeting new people.</h5>
<p>We make our minds up about others within a very short period of time of meeting them, and it takes many subsequent encounters to change this view. So, why not make that right impression at the start and save the hassle!</p>
<p>Albert Mehrabian conducted an experiment that indicated that communication is as little as 7% verbal. While this emphasizes the importance of non-verbal communication, I do feel this figure is excessive.
</p></div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>How people build up good rapport- The list</h4>
</div>
<p style="padding-top:0.5em;">
<div class="content">
<img src="/assets/page5.png" align="right"></p>
<p>These are from a few online guides that I have found interesting reading, a list of them can be found a the bottom.</p>
<p>A number of these points have appeared in the guide to &#8216;Giving a Presentation&#8217;, building rapport here can really help bring an audience on to your side.</p>
<p>Remember this has nothing to do with manipulation, its about connecting with and understanding people to create a situation where both parties benefit. Empathy can be a very powerful tool.</p>
<p style="padding-top:0.5em;">
<h5>1. &#8216;Matching&#8217; and &#8216;Mirroring&#8217;.</h5>
<p>This involves copying the other persons communication style. Try to be subtle in replicating:<br />
-How they are standing/sitting (leave a few seconds before following their posture)<br />
-The gestures that they use (when you are talking)<br />
-The language, tone, pattern and volume of their voice<br />
-The rate and depth of their breathing</p>
<p style="padding-top:0.5em;">
<h5>2. &#8216;Leading&#8217;.</h5>
<p>The next stage can help the other party see your point of view. Once rapport has been built between both parties they are more likely to start following you. If they seem rushed and anxious try slowing down and relaxing, putting them at ease.</p>
<p style="padding-top:0.5em;">
<h5>3. Use their name.</h5>
<p>It can feel great when someone says your name. It creates a more personal connection and can be useful in those busy networking events. Make sure you get it right&#8230;</p>
<p style="padding-top:0.5em;">
<h5>4. Listen to them.</h5>
<p>It is easy to get caught up in the point you are trying to make which can constrict the other person from expressing themselves. This always seems to happen if you are a bit nervous! Kick back and see what they have to say.</p>
<p style="padding-top:0.5em;">
<h5>5. Make eye contact.</h5>
<p>The presentation rules apply, don&#8217;t stare, be confident, and try looking at the bridge of their nose.</p>
<p style="padding-top:0.5em;">
<h5>6. Put yourself in their shoes.</h6>
<p>How are they feeling? What are they thinking? Can you make any empathetic statements? If you know the person you can be much more effective in helping them.</p>
<p style="padding-top:0.5em;">
<h5>7. Isolate the things you have in common and talk about them.</h5>
<p>Ever notice how you get on with people who have the same interests as you? This is a great way to connect with people.</p>
<p style="padding-top:0.5em;">
<h5>8. Smile and relax.</h5>
<p>It works!</p>
<p style="padding-top:0.5em;">
<h5>9. Use Humour.</h5>
<p>This is great, but remember those &#8216; yo momma&#8217; jokes may not go down well in a professional office.</p>
<p style="padding-top:0.5em;">
<h5>10. Be honest.</h5>
<p>This is vital for building trust, honesty is a very difficult/impossible thing to fake.</p>
<p style="padding-top:0.5em;">
<h5>11. Give it a go.</h5>
<p>People are incredibly complicated and can be very different. Experience can be a fantastic teacher, the sooner you start learning, the better you will become!</p>
<p style="padding-top:0.5em;">
</div>
<div class="select">
<h4>Take a look at these helpful pages below for some more information:</h4>
</div>
<p style="padding-top:0.5em;">
<div class="content">
 <img src="/assets/page3.png" align="right"><br />
<strong><br />
<a href= "http://ezinearticles.com/?Rapport---Be-More-Popular-Than-Chocolate&#038;id=2994265"> • Rapport &#8211; Be More Popular Than Chocolate</a><br />
<a href= "http://lifecoachesblog.com/2005/12/22/what-is-rapport/">• What is Rapport?</a><br />
<a href="http://www.nlp-pro.com/rapport.htm">• NLP Training</strong></a>
</div>
<p style="padding-top:1.4em;">
<img src="/assets/oee.jpg"></p>
<div class="shr-publisher-12"></div><!-- Start Shareaholic LikeButtonSetBottom Automatic --><div style="clear: both; min-height: 1px; height: 3px; width: 100%;"></div><div class='shareaholic-like-buttonset' style='float:none;height:30px;'><a class='shareaholic-fblike' data-shr_layout='button_count' data-shr_showfaces='false' data-shr_href='http%3A%2F%2Fwww.businessbird.co.uk%2F2010%2F02%2F11%2Fcreating-rapport%2F' data-shr_title='Creating+Rapport+%28That+Hansel+Is+So+Hot+Right+Now%21%29'></a><a class='shareaholic-googleplusone' data-shr_size='medium' data-shr_count='true' data-shr_href='http%3A%2F%2Fwww.businessbird.co.uk%2F2010%2F02%2F11%2Fcreating-rapport%2F' data-shr_title='Creating+Rapport+%28That+Hansel+Is+So+Hot+Right+Now%21%29'></a><a class='shareaholic-tweetbutton' data-shr_count='horizontal' data-shr_href='http%3A%2F%2Fwww.businessbird.co.uk%2F2010%2F02%2F11%2Fcreating-rapport%2F' data-shr_title='Creating+Rapport+%28That+Hansel+Is+So+Hot+Right+Now%21%29'></a></div><div style="clear: both; min-height: 1px; height: 3px; width: 100%;"></div><!-- End Shareaholic LikeButtonSetBottom Automatic -->]]></content:encoded>
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		<title>Dealing with Mistakes &#8211; Dr BB&#8217;s Clinic is Open</title>
		<link>http://www.businessbird.co.uk/2010/02/11/dealing-with-mistakes/</link>
		<comments>http://www.businessbird.co.uk/2010/02/11/dealing-with-mistakes/#comments</comments>
		<pubDate>Thu, 11 Feb 2010 09:23:46 +0000</pubDate>
		<dc:creator>businessbird</dc:creator>
				<category><![CDATA[Free Articles]]></category>
		<category><![CDATA[Staying Sane]]></category>
		<category><![CDATA[aqa as business]]></category>
		<category><![CDATA[communication assertiveness]]></category>
		<category><![CDATA[help with studying]]></category>
		<category><![CDATA[london university]]></category>
		<category><![CDATA[Mistakes Advice]]></category>
		<category><![CDATA[Mistakes Guide]]></category>
		<category><![CDATA[Problems at Work]]></category>
		<category><![CDATA[speaking presentation]]></category>

		<guid isPermaLink="false">http://businessbird.co.uk/?p=9</guid>
		<description><![CDATA[Introduction Sooner or later things won&#8217;t go to plan A good judge of character is to look how a person acts with after a mistake is made rather than the nature of the mistake itself. Remember it is unrealistic to set yourself a goal of never putting a foot wrong, you are only human and [...]]]></description>
			<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><div class="shr-publisher-9"></div><p><center><img src="/assets/mistakes.png" alt="help with studying" /></center></p>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Introduction</h4>
</div>
<p style="padding-top:0.5em;">
<div class="content">
<img src="http://www.businessbird.co.uk/assets/page1.png" alt="london university" align="right" /></p>
<h5>Sooner or later things won&#8217;t go to plan</h5>
<p>A good judge of character is to look how a person acts with after a mistake is made rather than the nature of the mistake itself.</p>
<p style="padding-top:0.5em;">
<p>Remember it is unrealistic to set yourself a goal of never putting a foot wrong, you are only human and if you follow these tips you will bounce back in no time!</p></div>
<div class="select">
<h4>Fixing Things</h4>
</div>
<p style="padding-top:0.5em;">
<div class="content">
<img src="http://www.businessbird.co.uk/assets/page2.png" alt="help with studying" align="right" /></p>
<p style="padding-top:0.5em;">
<h5>1. Apologise.</h5>
<p>Say sorry and try not to carelessly blame others, this shows maturity and does not highlight the situation.</p>
<p style="padding-top:0.5em;">
<h5>2. Be positive.</h5>
<p>Don&#8217;t let the incident dent your self-confidence, often the mistake will not be as bad you think.</p>
<p style="padding-top:0.5em;">
<h5>3.Take action.</h5>
<p>Take steps to rectify the immediate situation to make sure that all parties are content as possible. Let your manager know as soon as possible, the more time people have to fix things the less of a problem it is.</p>
<p style="padding-top:0.5em;">
<h5>4. Get feedback.</h5>
<p>More often than not others have made the same mistake before and they might have some useful tips and tricks that they use. Listen to what they have to say and put it all into action. </p>
<p style="padding-top:0.5em;">
<h5>5. Move onwards.</h5>
<p>Try not to dwell on things and don&#8217;t bring the mistake up again with workmates. It is now the past and it is a good idea not to remind them of times when you have not been at your best. It can be surprising how quickly people can forge these things.</p>
<p style="padding-top:0.5em;">
<h5>6. The next time.</h5>
<p>Make sure you take extra care now, for example, if you forgot to do something this time try putting it into your calendar as a reminder. Getting it right this time shows that you are now on top of things and should put the managers&#8217; mind at rest.
</p></div>
<p style="padding-top:0.5em;">
<p style="padding-top:0.5em;">
<div class="select">
<h4>Please find some links below that have helped me</h4>
</div>
<p style="padding-top:0.5em;">
<div class="content">
 <img src="http://www.businessbird.co.uk/assets/page3.png" alt="communication assertive" align="right" /><br />
<strong><br />
<a href="http://www.meryl.net/2008/04/07/4-steps-for-dealing-with-mistakes/">• 4 Steps for Dealing with Mistakes</a><br />
<a href="http://www.organizeit.co.uk/2009/06/01/made-a-mistake-deal-with-it-the-productive-way/">• Made a Mistake, Deal with it the Productive Way</a><br />
<a href="http://www.uknetguide.co.uk/Employment/Article/Dealing_with_Mistakes_at_Work-100677.html">• Dealing With Mistakes at Work</a></strong></div>
<p style="padding-top:1.4em;">
<p><img src="http://www.businessbird.co.uk/assets/oee.jpg"  alt="help with studying" /></p>
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		<title>Making Outlook Work for You &#8211; Learn The E-Mail Secrets</title>
		<link>http://www.businessbird.co.uk/2009/12/24/making-outlook-work-for-you/</link>
		<comments>http://www.businessbird.co.uk/2009/12/24/making-outlook-work-for-you/#comments</comments>
		<pubDate>Thu, 24 Dec 2009 09:26:11 +0000</pubDate>
		<dc:creator>businessbird</dc:creator>
				<category><![CDATA[Fighting the E-mails]]></category>
		<category><![CDATA[Free Articles]]></category>
		<category><![CDATA[aqa as business]]></category>
		<category><![CDATA[communication assertive]]></category>
		<category><![CDATA[communication assertiveness]]></category>
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		<category><![CDATA[Outlook Guide]]></category>
		<category><![CDATA[Outlook Problems]]></category>
		<category><![CDATA[Outlook Tips]]></category>

		<guid isPermaLink="false">http://businessbird.co.uk/?p=14</guid>
		<description><![CDATA[Outlook is pretty straightforward &#8230;but there are a few tips you can follow to get up to speed with professional users. Step 1 : Fight Against The Ever Filling Inbox Make Folders- Chances are your mailbox will fill up very quickly, if you have a number of clients or contacts, create archive folders on the [...]]]></description>
			<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><div class="shr-publisher-14"></div><p><center><img src="/assets/outlook.png"></center></p>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Outlook is pretty straightforward</h4>
</div>
<div class="content">
<img src="/assets/page17.png" alt="help with studying" align="right" /></p>
<p>&#8230;but there are a few tips you can follow to get up to speed with professional users.
</p></div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Step 1 : Fight Against The Ever Filling Inbox</h4>
</div>
<div class="content">
 <img src="/assets/page18.png" alt="help with studying" align="right" /></p>
<p style="padding-top:1.4em;">
<ul>
<li><strong>Make Folders</strong>- Chances are your mailbox will fill up very quickly, if you have a number of clients or contacts, create archive folders on the left to store e-mails in as they are dealt with. It is worth having a subfolder to store sent e-mails for each as this can also fill up.</li>
<li><strong>Use ‘Mailbox Cleanup’</strong>- A nifty tool that helps you find e-mails by size.</li>
<li><strong>Think about others</strong>- If you are sending out a mass e-mail try to ensure the attachment is as small as possible.</li>
</ul></div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Step 2 : Use the Flags</h4>
</div>
<div class="content">
<img src="/assets/outlook3.jpg" alt="help with studying" align="right" /></p>
<ul>
<li>Next to the subject you can flag e-mails for follow up using different colours.</li>
<li>Try linking a colour to importance to keep on top of those urgent tasks.</li>
</td>
</div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Step 3 : Love your calendar</h4>
</div>
<div class="content">
<img src="/assets/outlook4.jpg" alt="communication assertiveness" align="right" /></p>
<p>The Outlook calendar can be a real saving grace, don’t forget that it doesn’t just have to be full of meetings- stick in there reminders to follow up with people and anything else you can think of. There is also a handy option which allows you to add in another time zone, great for contacting overseas clients. Note it is possible to look through other peoples calendars (with permission) to track down those elusive mangers.
</p></div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Step 4 : The Task List</h4>
</div>
<div class="content">
<img src="/assets/outlook2.jpg" alt="communication assertiveness"  align="right" /></p>
<p> Outlook has a useful ‘To do’ list which at time of writing can be accessed by selecting this icon located on the bottom left of the screen. Using this can be very helpful if you are required to complete the dreaded ‘timesheets’ if you jot down how long each task has taken.
</p></div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Step 5 : Customise your Inbox layout</h4>
</div>
<div class="content">
<img src="/assets/page19.png" alt="communication assertive"  align="right" /></p>
<p>Choose which suits you the best, I find that having 3 vertical columns is the most efficient; the first displaying my folder, the second email subject sorted by date and email content displayed on the third column. Give different setups a go and see how your get on.
</p></div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Step 6 : Use a set of Signatures</h4>
</div>
<div class="content">
<img src="/assets/oee.jpg" alt="outlookflag" align="right" /></p>
<p>Having one with ‘If you have any questions please do not hesitate to contact us’ or simply ‘Kind Regards’ can cut down your e-mail writing time. Some people use images similar the one above, however it is always best to follow the majority of your office.
</p></div>
<div class="select">
<h4>Step 7 : Archive</h4>
</div>
<div class="content">
<img src="/assets/page21.png" alt="archive" align="right" /></p>
<p style="padding-top:0.5em;">
Check out <a href="http://email.about.com/od/outlooktips/qt/et_archive_mail.htm">About.com’s guide to archiving your messages</a>, this helps to speed up your inbox as well!
</div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Step 8 : Keep sending!</h4>
</div>
<div class="content">
<img src="/assets/page20.png" aalt="communication assertive"   align="right" /></p>
<p>Slightly off topic but it always a great idea to keep updating those who delegate work to you on where you are with things. This shows that you are proactive and in control meaning they won’t worry or chase up as much!
</p></div>
<p style="padding-top:0.5em;">
<img src="/assets/oee.jpg" alt="london university" /></p>
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		<title>Understanding A Business &#8211; How A Little of Your Time Can Go A LONG Way</title>
		<link>http://www.businessbird.co.uk/2009/12/24/understanding-a-business/</link>
		<comments>http://www.businessbird.co.uk/2009/12/24/understanding-a-business/#comments</comments>
		<pubDate>Thu, 24 Dec 2009 09:25:49 +0000</pubDate>
		<dc:creator>businessbird</dc:creator>
				<category><![CDATA[Business Research]]></category>
		<category><![CDATA[Free Articles]]></category>
		<category><![CDATA[aqa as business]]></category>
		<category><![CDATA[communication assertiveness]]></category>
		<category><![CDATA[help with studying]]></category>
		<category><![CDATA[london university]]></category>
		<category><![CDATA[presentation speaking]]></category>
		<category><![CDATA[speaking presentation]]></category>

		<guid isPermaLink="false">http://businessbird.co.uk/?p=13</guid>
		<description><![CDATA[Introduction: Why should I learn about a client? It allows more effective tailoring of reports, presentations to the client needs- saving time, money and increasing the chance of repeat business. Knowledge of their business impresses them and builds professional confidence. It helps with rapport building, as it is easier to empathize. Step 1: Understanding through [...]]]></description>
			<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><div class="shr-publisher-13"></div><p><center><img src="/assets/understanding.png" alt="communication assertiveness" /></center></p>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Introduction: Why should I learn about a client?</h4>
</div>
<p style="padding-top:0.5em;">
<div class="content">
<img src="/assets/page22.png" alt="communication assertiveness" align="right" /></p>
<li>It allows more effective tailoring of reports, presentations to the client needs- saving time, money and increasing the chance of repeat business.</li>
<li>Knowledge of their business impresses them and builds professional confidence.</li>
<li>It helps with rapport building, as it is easier to empathize.</li>
</ul>
</div>
<p style="padding-top:0.5em;">
<p style="padding-top:0.5em;">
<div class="select">
<h4>Step 1: Understanding through current contacts</h4>
</div>
<div class="content">
<img src="/assets/page23.png" align="right" alt="communication assertive" /></p>
<p>The easiest/quickest way to discover more,as with most things, is to talk to someone who has dealt with the client before.</p>
<p>If you can&#8217;t &#8211; start with the following questions.</p>
<p><strong>A)</strong> Who do you know there? Would it be appropriate to ask them questions?</p>
<p><strong>B)</strong> Does your company have a CRM (Client Relations Management Tool)? &#8211; A program used to record who knows who in a list of potential and current clients. </p>
<p><strong>C)</strong> Has your firm worked for them before? </p>
<p><strong>D)</strong> If so, what work did they do and who worked on the client?
</div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Step 2: Understanding through research</h4>
</div>
<div class="content">
<img src="http://www.businessbird.co.uk/assets/page8.png" align="right" alt="communication assertiveness" /></p>
<p>Get reading! Useful resources include:</p>
<p><strong>A)</strong> Your favorite search engine.</p>
<p><strong>B)</strong> Financial papers (E.g. the Financial Times in the UK, it has a great overview page on the front of the &#8216;Companies and Markets&#8217; section listing all entities mentioned in that issue).</p>
<p><strong>C)</strong> Specialized research tools such as Factiva or OneSource. These are very effective but can be expensive if you are paying for them.</p>
<p><strong>D)</strong> Their &#8216;Mission Statement&#8217;, website , company accounts and prospectus can provide valuable insights.
</div>
<p style="padding-top:0.5em;">
<div class="select">
<h4>Step 3: Understanding through analysis</h4>
</div>
<div class="content">
<img src="/assets/page24.png" align="right" alt="help with studying" /></p>
<p>Take advantage of useful tools that exist!</p>
<p><strong>A)</strong> A Political Economic Social Technological (PEST) Analysis. </p>
<p><strong>B)</strong> A Strength Weaknesses Opportunities Threats (SWOT) Analysis.</p>
<p><strong>C)</strong> Identify the stakeholders and what they want. These are the people who have an interest in the organisation. This grouping can be very wide and can include the general public and government.</p>
<p><strong>D)</strong> There is a tool based on &#8216;Porters 5 Forces&#8217; (New entrants, substitute products, consumers, suppliers and competitors). For each of these it is helpful to judge how much influence it has on the business. Once you have done this, identify the role it plays and its implications.</p>
<p><strong>E)</strong> A &#8216;Cultural Web&#8217; can be used to find out if the ideas you propose to a business will be compatible. This involves analyzing their training strategy, hierarchy, and &#8216;public image&#8217;.</p>
<p><strong>F)</strong> Looking at their &#8216;Value Chain&#8217;. This is can help answer questions such as:</p>
<p><em><strong>- What is the business particularly good at?</p>
<p>- What are their competitors particularly good at?</p>
<p>- What gives them a competitive advantage?</p>
<p>- How can you help strengthen this advantage?</em></strong>
</div>
<p><strong>Give these tips a go and people will be flocking to you for information in no time!</strong></p>
<p><img src="/assets/oee.jpg" alt="help with studying" /></p>
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		<title>Managing a Project- Take charge right now</title>
		<link>http://www.businessbird.co.uk/2009/12/24/managing-a-project/</link>
		<comments>http://www.businessbird.co.uk/2009/12/24/managing-a-project/#comments</comments>
		<pubDate>Thu, 24 Dec 2009 09:24:26 +0000</pubDate>
		<dc:creator>businessbird</dc:creator>
				<category><![CDATA[Free Articles]]></category>
		<category><![CDATA[Projects & Reports]]></category>
		<category><![CDATA[aqa as business]]></category>
		<category><![CDATA[communication assertiveness]]></category>
		<category><![CDATA[help with studying]]></category>
		<category><![CDATA[london univeristy]]></category>
		<category><![CDATA[presentation speaking]]></category>
		<category><![CDATA[Project Management]]></category>
		<category><![CDATA[Project Tips]]></category>
		<category><![CDATA[speaking presentation]]></category>

		<guid isPermaLink="false">http://businessbird.co.uk/?p=11</guid>
		<description><![CDATA[What is Project Management? The &#8216;Project Management Insistute&#8217; (PMI) in 2008 defined a project as &#8221; A temporary endeavor to produce a unique product/service. &#8221; It has been said that only around 14% of projects fail on technical issues, the major problem areas are: A) The objectives are not defined properly. B) Incorrect scope and [...]]]></description>
			<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><div class="shr-publisher-11"></div><p><center><img src="/assets/project.png" alt="help with studying" /></center></p>
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<h4>What is Project Management?</h4>
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<p>The &#8216;Project Management Insistute&#8217; (PMI) in 2008 defined a project as </p>
<blockquote><p> &#8221; A temporary endeavor to produce a unique product/service. &#8221; </p></blockquote>
<p>It has been said that only around 14% of projects fail on technical issues, the major problem areas are:</p>
<p><strong>A)</strong> The objectives are not defined properly.</p>
<p><strong>B)</strong> Incorrect scope and complexity.</p>
<p><strong>B)</strong> Poor management.</p>
<p>It is worth noting that this formalized approach to project management can be contrasted against an &#8216;ad-hoc&#8217; strategy which can be more flexible and lead to more innovation. </p></div>
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<h4>What makes a good project manager?</h4>
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<img src="http://www.businessbird.co.uk/assets/page23.png" alt="help with studying"  align="right" /></p>
<p>Some positive attributes of a good project manager include:</p>
<p><strong>A)</strong> Facilitates discussion.</p>
<p><strong>B)</strong> Strong levels of organization and manages time well.</p>
<p><strong>C)</strong> Communicates effectively and ensures understanding of tasks.</p>
<p><strong>D)</strong> Delegates appropriately, is charismatic and conveys enthusiastiasm.</p>
<p><strong>E)</strong> Is resourceful and adaptive.
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<h4>Step 1 : Defining the project</h4>
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<p>The overall aim should be to produce a project management schedule. While I am sure that there are programs which can do this, many people draw up a plan using a large roll of paper paper, markers, and sticky notes.</p>
<p><center><img src="http://www.businessbird.co.uk/assets/manmini.png" alt="aqa as business" /></center></p>
<p>We kick off with a high level outlook which can help define a project, this is normally a couple of paragraphs long.</p>
<p>This can cover:</p>
<p><strong>A)</strong> Objectives- What you want to achieve with the project.</p>
<p><strong>B)</strong> Assumptions- What have you assumed about the client, these can be </p>
<p><strong>C)</strong> Constraints- What is stopping you from meeting your objectives.
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<h4>Step 2 : Creating Deliverables and Workstreams</h4>
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<img src="http://www.businessbird.co.uk/assets/page11.png" alt="speaking presentation" align="right" /></p>
<p>Deliverables are what you need to give to the client (such as a report, press advert, venue or entertainment). These will always be nouns.</p>
<p>Workstreams will lead to Deliverables. An example relating to the above list would be a workstream to source a venue for an event.
</p></div>
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<h4>Step 3 : Tasks and timing</h4>
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<img src="http://www.businessbird.co.uk/assets/page31.png" alt="presentation speaking" align="right" /></p>
<p>Tasks are activities that fit within the workstreams to be able to achieve your deliverables. These should be short and represent one action. An example would be &#8216;Ring the venue organiser&#8217;.</p>
<p>These tasks can be written on yellow &#8216;post-it&#8217; notes and are then placed along each workstream in chronological order.</p>
<p>For each of the tasks estimate how accurately as possible how long each will take. The sum of these will dictate how long the project will take.
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<h4>Step 4 : Resource allocation and linking</h4>
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<img src="http://www.businessbird.co.uk/assets/page28.png" alt="presentation speaking" align="right" /></p>
<p>Now its time to allocate resources to each task/ &#8216;post-it&#8217; note. Examples of resources include time, money or employee utilization based.</p>
<p>A useful approach is to now link the tasks together using a marker pen if the completion of one depends on the other.</p>
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<p><img src="http://www.businessbird.co.uk/assets/man.png" alt="aqa as business" /></p>
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<h4>Step 5 : The Finished Schedule</h4>
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<img src="http://www.businessbird.co.uk/assets/page12.png" alt="help with studying" align="right" /></p>
<p>Once the project schedule is completed, its a good idea to ensure that you can explain the schedule to the members of your team, or the client if applicable.</p>
<p>Hope these tips help, Wikipedia has a good article on project management if you would like some more information. Also I&#8217;ve found a glossary for project management which might be useful.
</p></div>
<p><strong>Best of luck!</strong></p>
<p><img src="http://www.businessbird.co.uk/assets/oee.jpg"></p>
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